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UGCB-013: Extraordinary Customer Service |
Course Abstract: |
Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1 Unit 1: Understanding Your Customer
Unit 2: Setting Customer Expectations
Unit 3: Developing Effective Processes
Unit 4: Marking Customer Service Extraordinary
For more detail about the course, course dates, registration deadlines, click here and then click on the course title. |
Contact Hours: 16.00 Price: $145.00 |